We all know that conflict is inevitable. In today’s dynamic workplaces there are different personalities, values, goals, objectives and many other differences that could spark conflict. This becomes even more complex in a remote or hybrid environment. But conflict doesn’t need to have a negative outcome. This conflict management course empowers learners to shift dysfunctional conflict to functional so that they can work closely and efficiently with their peers, managers and the wider organisation.

This powerful conflict management course deals with intrapersonal (conflict within yourself), interpersonal (conflict between people) all the way through to organisational conflict and practically guides learners on how they as leaders can manage conflict in various situations.