MasterStart is a provider of business relevant online short courses that are developed in partnership with leading business schools, universities and industry experts.

You can communicate with your Industry Expert and peers in the community chat.

You can use the community chat, support email, or give them a call at 021 201 1167.

No, we don’t offer degree courses, but short courses certified by our partners.

Yes, upon successful completion of the course, learners will receive an academic certificate endorsed by the partner and/or institution they are enrolled with.

All our courses enable successful learners to achieve a competency-based certificate issued by an accredited or registered formal institution of learning. All South African institutions are all registered and accredited through the Council on Higher Education (“the CHE”) and the Department of Higher Education and Training (DHET). All other courses are non-credit-bearing but are certified by our accredited partners.

Go to our website, masterstart.com, search for the course you’re interested in, click on “Register Now,” and complete your details. Our Enrolment Managers will contact you to process your enrolment and guide you every step of the way.

You will be required to pay your course fees in full before the final registration deadline.

Unfortunately, the overall cost of the course must be paid in one transaction. If your credit card payment limit is less than this amount, we would advise that you contact your credit card issuer to increase the payment limit on your card. Alternatively, you can make the payment via an electronic fund transfer (EFT). Please contact us to discuss your payment options.

Please ensure that all information entered when making a payment is complete and accurate. Contact us at enquiries@masterstart.com if you have questions about the payment process. If the error message persists, contact your bank to authorise the payment.

We encourage our learners to make use of our payment gateways. Payments made via our payment portals are instantaneous, while payments made via direct deposit, electronic funds transfer, or wire instruction can take anything up to 5 (five) days to reflect in our account. Once payment is received, a payment receipt will be emailed to you by our finance team.

You have 7 (seven) calendar days from the course start date to cancel and request a refund of any amounts paid by you in respect of the course. Your refund will be paid to you within 30 (thirty) days after receiving and accepting your cancellation request.

At MasterStart, we call our virtual learning environment our Online Campus. It is your window to humanised online learning; course material, quizzes, recordings, and community chat are all accessible through the platform. Your login details to the Online Campus will be provided to you before your course commences.

The role of the Learner Success Coordinator is to assist and support you through your online learning journey with MasterStart.

You will receive all course-related emails and your login details for the Online Campus from your dedicated Learner Success Coordinator, on the course start date.

During the online course, you have access to a dedicated Learner Success Coordinator and an Industry Expert who will guide you through collaborative learning sessions and the course content.

The course material is available from the moment you log in, and you can work through each module per week with the confidence that a Learner Success Coordinator and Industry Expert are there to support and guide you.

Because this is an online-based course, no course material will be sent to your postal or physical address. You can access your course material through the Online Campus.

Yes! For your convenience, our Online Campus is available to view and interact with on mobile, desktop or tablet.

By engaging with our online course notes, you will gain a deeper understanding of the content and a richer experience. You are welcome to download and use the PDF notes when you are not able to go online, however, this will impact your learning experience.

Yes, you can download the course notes in PDF form under Resources on your Online Campus.

Latest versions of Chrome and Mozilla Firefox.

Throughout your learning journey, you can log into our Online Campus at any time. We do not have prescribed times for logging in.

We continuously improve our courses, but we only apply these changes to the PDF notes during specific maintenance periods in the year.

The majority of final assessments will be marked against an assessment rubric with a minimum pass mark. The pass mark is dependent on the certifying partner.

While we encourage you to attend the live sessions, if you are unable to attend, the recordings are made available on the Online Campus within 24 hours after the session.

No, the dates and times are confirmed with our Industry Experts beforehand. That is why we record the sessions and upload them onto the Online Campus for viewing.

All collaborative learning sessions are hosted on Microsoft Teams.

The sessions are not compulsory, however, we strongly encourage you to attend as this is where workplace applicability takes place.

Our collaborative learning sessions are not lectures, but an opportunity for you, your peers, and the industry expert(s) to unpack weekly topics from the course material and engage with the material in a practical and workplace-applicable manner.

Our technical team uploads recorded sessions 24 hours after the session. These sessions are accessible on the Online Campus in each module below the community chat section. If you are unsure where to navigate, please contact your Learner Success Coordinator for assistance.

Quizzes are informal assessments to test your understanding of the content. Depending on the partner, they may or may not contribute to your final mark.

Yes, You can. Please note that you will only receive the grades two weeks after the due date.

No, the quizzes are not timed.

A quiz attempt is complete once you have answered the final question. If you lose connectivity during an attempt, you will regain access to the point in the quiz where you lost connectivity.

No, we prefer to keep all communication and group work on the community chat.

There is a 10% limit allocated to each assessment. Depending on the allocated word count, you may go 10% over or 10% below. Should you not meet these requirements, you will be asked to resubmit your assessment.

No, only assessments submitted as PDFs will be accepted.

Learners have the opportunity to edit their assessments at any time before they are assessed.

You will have access to the course for up to 8 weeks after your final submission.

You will only receive an extension due to unforeseen circumstances and will require documentation (i.e., a medical certificate) or an email from the line manager.

Only 2 attachments.

Approximately 2 weeks after you have submitted your final assessment.

MasterStart South Africa is the South African partner to MasterStart, focused on minimizing an organisation’s training spend and increasing their Return on Learning Investment (ROLI).

Fill out our contact us form on this page and our dedicated Business Development Executives will help you select the best courses suited to your learning needs.

Once a quote has been sent by one of our BDEs to you and approved you will be sent a booking form to capture all nominated learners from your organisation. A purchase order will be created and an invoice issued. Once payment has been made we will assist with the enrollment of your employees.

• Knowledge is power, by upskilling it allows your company to benefit and tap into the skills and expertise gained from your chosen course. For tips on how to approach this with your employer check out this handy How to get your company to pay for your course guide we have put together for you. 
• If you are a Learning and Development professional , or involved in training and upskilling for your business, you are more than welcome to request more information on our B2B and corporate training offering on our MasterStart-South Africa business page.

Your Business Development Executive will guide you on the payment process.

All our courses are also Category B aligned on the skills development matrix – so you can claim your employees salary for the duration of the course and the course cost towards your skills development spend – this is a great way to maximise your spend requirements whilst minimising your cash flow output.

At the end and during the course our Sales team (B2B) will provide you with weekly feedback provided by our Learner Support Team. This report helps you to identify any red flags or at risk learners that we can address.